ABOUT US

 

Friedline & Carter Adjustment LLC, is an independent adjustment firm located at 915 MA-6A in Yarmouth Port, MA.  Founded here on Cape Cod in 1974, Friedline & Carter possesses unmatched knowledge of the region, which includes the Cape and Islands, South Shore, the South Coast, and the Boston area.  Friedline & Carter holds memberships in the National Association of Independent Insurance Adjusters and the Adjuster’s Roundtable of Boston.   

Friedline & Carter places a high priority on clients’ needs and timelines during investigations. With a team of  Property Adjusters holding more than 140 years of combined experience and its Mid-Cape location, the firm is poised to provide fast, reliable inspection services across its service area, often in the same day or within 24 hours.  

The Friedline & Carter Property Adjuster team has broad experience, with licenses and accreditations in a number of specialized areas, including Massachusetts Construction Supervisor, Producer’s License (Property & Casualty, Life and Health), FAA Part 107 Drone Pilot Certification, and IICRC Water & Mold Certification.

Friedline & Carter features two Liability Adjusters that have expertise with multiple areas of liability, including General, Homeowner, Commercial, Auto, Products, and Professional.  They are well respected by both defense attorneys and plaintiff attorneys, and their proficiency in conducting a thorough investigation minimizes defense costs for clients.  And as an added benefit, they can provide guidance relative to risk management of insured locations and also service Rhode Island claims.

Friedline & Carter is committed to being best-in-class when it comes to staff education, cutting-edge technology, and the latest industry-specific equipment.  Integrity, responsiveness, speed, accuracy, insurance knowledge, and a laser-like focus on client needs are the pillars of the company’s philosophy and culture—and sources of great pride.  And Friedline & Carter also takes enormous pride in its independence.  Clients across its service area depend on that independence, and Friedline & Carter delivers it.  Always. 

MEET THE TEAM

Scott DeMelo

President
President

Scott DeMelo

  • Property Adjuster since 2012
  • Working in the Insurance Industry since 2010
  • 8 years’ experience in residential construction, including 2 years in the restoration industry
  • Experience in Accounting and Finance
  • Former Business Owner and Operator
  • FAA Certified Commercial Drone Pilot Certification
  • Former Haag Certified Inspector – Residential Roofs
  • B.S. Georgetown University

Debby Devoe

Vice President, Liability Claims Manager
Vice President, Liability Claims Manager

Debby Devoe

  • Licensed to practice law in MA and United States District Court
  • Liability Claims Adjuster since 2019
  • 16 years’ experience as a Personal Injury Attorney
  • Experience in Homeowner Liability, General Liability and Worker’s Compensation
  • Anderson Investigate Associates Course
  • Massachusetts and Barnstable County Bar Association
  • B.S. Boston College
  • J.D. Catholic University

Doug Bridge

Senior Property Claims Supervisor

Kendra Harkenrider

Property Adjuster
Property Adjuster

Kendra Harkenrider

  • Property Adjuster since 2015
  • Working in the Insurance Industry since 2013
  • Vale Tech Property Adjusting Course
  • Loss Assessment Seminar Completed
  • FAA Certified Commercial Drone Pilot Certification
  • B.A. University of Massachusetts at Amherst

Bill Ostiguy

Regional Property Adjuster Supervisor
Regional Property Adjuster Supervisor

Bill Ostiguy

  • Property Adjuster since 2016
  • Working in the Insurance Industry since 2014
  • 2 years’ Restoration Project Manager
  • Marine Carpentry and Automotive experience
  • AutoCAD Certification
  • Massachusetts Construction Supervisor License
  • FAA Certified Commercial Drone Pilot Certification

Chris Wallace

Property Adjuster
Property Adjuster

Chris Wallace

  • Property Adjuster since 2015
  • Xactimate Level 2 Certification
  • FAA Certified Commercial Drone Pilot Certification (in process)
  • Experience in Construction and Building Materials

Russell Andrews

Property Adjuster
Property Adjuster

Russell Andrews

  • Property Adjuster since 2021
  • 26 years’ experience in Executive Management
  • Experience in Project Management and Client Communications
  • Experience in Quality Control and Compliance
  • Xactimate Level 2 Certification
  • B.S. Embry-Riddle Aeronautical University

Jim Duffy

Property Adjuster
Property Adjuster

Jim Duffy

  • Property Adjuster since 2019
  • 2 years of experience in mitigation & restoration
  • Fox Valley Technical school construction materials training
  • B.S. Massachusetts Maritime Academy

Seth Bettencourt

Property Adjuster
Property Adjuster

Seth Bettencourt

  • Property Adjuster since 2023
  • 1 year experience as Loss Control Specialist
  • Vale Tech Property Adjusting Course
  • Anderson Investigative Associates Course
  • FAA Commercial Drone Pilot Certification
  • Experience in plumbing and heating trades
  • Associates Degree – Bristol Community College

Joseph Higgins

Property Adjuster

Terri Patenaude

Liability Adjuster
Liability Adjuster

Terri Patenaude

  • Liability Claims Adjuster since 2024
  • Anderson Investigative Associates Course
  • Associates in Claims, AIC from the Institutes
  • B.A. Smith College
  • Working in the insurance industry since 2023
  • Licensed Adjuster for Rhode Island

James Dean

Property Adjuster
Property Adjuster

James Dean

  • Property Adjuster since 2024
  • 10+ years home improvement experience
  • FAA Certified Commercial Drone Pilot Certification
  • AA in Liberal Arts

Devin Cruz

Loss Control Specialist