Our Latest Posts

Reducing Claim Friction Points – Integrating XactAnalysis with Guidewire

A Note from our President, Doug Bentley   Insurance carriers are continually seeking to remove friction points in their claims processes. System ...

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A Tale of Two New England Storms

A Note from our President, Doug Bentley   Cape Cod and Southeast Massachusetts have never been a stranger to severe weather, however, ...

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Pandemic Brings Challenges to Recorded Statements

A Note from our Liability Claims Manager, Pauline Skiver   Throughout my career, I have developed a number of valuable interviewing techniques. ...

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Drones Lead To Better Claim Adjusting Outcomes

A Note from Glenn Souza, Property Adjuster   After working nearly two decades in the restoration and construction field, I joined Friedline ...

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Bringing Legal Skills to the Liability Adjustment Team

A Note from Debby Ward, Liability Adjuster   In September 2019, after having practiced personal injury law for over 15 years, I ...

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Consistency in Estimating Benefits Both Insureds and Examiners

A Note from Scott DeMelo, Supervising Property Adjuster   Here at Friedline & Carter Adjustment, LLC, one of the things we focus ...

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Liability Claims – Are You Doing What is Required to Minimize Defense Costs?

A Note from our Liability Claims Manager, Pauline Skiver   I joined the Friedline and Carter adjustment team in 1994, establishing our ...

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Winter Is Here.  Are Your Insureds Following Reasonable Standards of Care? 

A Note from our President Doug Bentley Several years ago here at Friedline & Carter, I took over a freeze-up loss adjustment ...

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