ABOUT US

 

Friedline & Carter Adjustment, LLC, is an independent adjustment firm located at 436 Main Street in Hyannis, MA.  Founded here on Cape Cod in 1974, Friedline & Carter possesses unmatched knowledge of the region, which includes the Cape and Islands, South Shore, the South Coast, and the 128 corridor.  Friedline & Carter holds memberships in the National Association of Independent Insurance Adjusters and the Adjuster’s Roundtable of Boston.   

Friedline & Carter places a high priority on clients’ needs and timelines during investigations. With a team of 12 Property Adjusters holding more than 140 years of combined experience and its Mid-Cape location, the firm is poised to provide fast, reliable inspection services across its service area, often in the same day or within 24 hours.  

The Friedline & Carter Property Adjusters team has broad experience, with licenses and accreditations in a number of specialized areas, including Massachusetts Construction Supervisor, Producer’s License (Property & Casualty, Life and Health), FAA Part 107 Drone Pilot Certification, and IICRC Water & Mold Certification.

Friedline & Carter features two Liability Adjusters, one a member of the Massachusetts Bar, with over 40 years of combined experience.  They have expertise with multiple areas of liability, including General, Homeowner, Commercial, Auto, Products, and Professional.  They are well respected by both defense attorneys and plaintiff attorneys, and their proficiency in conducting a thorough investigation minimizes defense costs for clients.  And as an added benefit, they can provide guidance relative to risk management of insured locations.

Friedline & Carter is committed to being best-in-class when it comes to staff education, cutting-edge technology, and the latest industry-specific equipment.  Integrity, responsiveness, speed, accuracy, insurance knowledge, and a laser-like focus on client needs are the pillars of the company’s philosophy and culture—and sources of great pride.  And Friedline & Carter also takes enormous pride in its independence.  Clients across its service area depend on that independence, and Friedline & Carter delivers it.  Always. 

 

Location

Our service area includes Cape Cod, Martha’s Vineyard and Nantucket and Southeastern Massachusetts.  The map below provides a general outline of our standard service area. (Please contact us if inquiring about a claim outside this area to see if we can accommodate you.)

MEET THE TEAM

Doug Bentley

President

508‐771‐3232 Ext. 225

doug.b@friedlineandcarter.com
President

Doug Bentley

508‐771‐3232 Ext. 225

doug.b@friedlineandcarter.com
  • 40 years’ experience as a Property Adjuster
  • Experience in Homeowners, Commercial, Environmental claims
  • Adjuster Training G.A.B. Business Services
  • Intermediate Property and Casualty Schools – G.A.B.
  • Multi-Line Adjuster – G.A.B. Business Services
  • Massachusetts Construction Supervisor License
  • B.S.  University of New Hampshire

Scott DeMelo

Vice President, Property Claims

508‐771‐3232 Ext. 222

scott.d@friedlineandcarter.com
Vice President, Property Claims

Scott DeMelo

508‐771‐3232 Ext. 222

scott.d@friedlineandcarter.com
  • 8 years’ experience as a Property Adjuster
  • 10 years’ experience in the Insurance Industry
  • Restoration Contracting
  • Experience in Accounting and Finance
  • Former Business Owner and Operator
  • FAA Certified Commercial Drone Pilot Certification
  • Haag Certified Inspector – Residential Roofs
  • B.S.  Georgetown University

Pauline Skiver

Vice President, Liability Claims

508‐771‐3232 Ext. 245

liability@friedlineandcarter.com
Vice President, Liability Claims

Pauline Skiver

508‐771‐3232 Ext. 245

liability@friedlineandcarter.com
  • 44 years’ experience as a Liability Claims Adjuster
  • Expertise in evaluating case value and negotiating a fair and equitable settlement 
  • Experienced in Commercial Liability, General Liability, Homeowner Liability, Products Liability, Auto Liability, Malpractice, Municipality Claims, Fraud Investigations, and Surveillance
  • Crawford Casualty Claims Course and Florida Insurance School
  • Massachusetts Bay Constable Association
  • Massachusetts Business Women’s Association
  • 25 years Notary Public
  • Business Owner  

Ernest Rotondi

Senior Property Adjuster

508‐771‐3232 Ext. 16

ernest.r@friedlineandcarter.com
Senior Property Adjuster

Ernest Rotondi

508‐771‐3232 Ext. 16

ernest.r@friedlineandcarter.com
  • 43 years’ experience as a Property Adjuster
  • Member of the Adjuster’s Roundtable of Boston
  • Member of the Honorable Order of the Blue Goose
  • Expertise in condominium and commercial losses
  • Licensed in Rhode Island #1045607

Josh Cohen

Property Adjuster

508‐771‐3232 Ext. 221

josh.c@friedlineandcarter.com
Property Adjuster

Josh Cohen

508‐771‐3232 Ext. 221

josh.c@friedlineandcarter.com
  • 2 years’ experience as a Property Adjuster
  • 25 years’ experience as a Fire and Flood Restoration Contractor 
  • Massachusetts Construction Supervisor License
  • Lead Abatement Certificate
  • Mold Remediation Certificate
  • Light Building Technology and Drafting Courses
  • B.S. Salem State College

Josh Dewey

Property Adjuster

508‐771‐3232 Ext. 233

josh.d@friedlineandcarter.com
Property Adjuster

Josh Dewey

508‐771‐3232 Ext. 233

josh.d@friedlineandcarter.com
  • 2.5 years’ experience as a Property Adjuster
  • 7 years’ experience in the Insurance Industry
  • 5 years’ experience as a Restoration Project Manager
  • IICRC: Water Damage and Mold Remediation Certificates
  •  HVAC installation (Tin Knocker), Automotive Repair/Lead Mechanic (Import Specialist)
  • Biohazard Cleaning seminar
  • Crime Scene Remediation seminar
  • FAA Certified Commercial Drone Pilot Certification (in process)

Paul Ducey

Property Adjuster

508‐771‐3232 Ext. 13

paul.d@friedlineandcarter.com
Property Adjuster

Paul Ducey

508‐771‐3232 Ext. 13

paul.d@friedlineandcarter.com
  • 41 years’ experience as a Property Adjuster
  • Former Business Owner 
  • Commercial Union coverage school
  • B.A. Middlebury College

Kendra Harkenrider

Property Adjuster

508‐771‐3232 Ext. 224

kendra.h@friedlineandcarter.com
Property Adjuster

Kendra Harkenrider

508‐771‐3232 Ext. 224

kendra.h@friedlineandcarter.com
  • 5 years’ experience as a Property Adjuster
  • 7 years’ experience in the Insurance Industry
  • Vale Tech Property Adjusting Course 
  • Loss Assessment Seminar Completed 
  • FAA Certified Commercial Drone Pilot Certification (in process)
  • B.A. University of Massachusetts, Amherst

Bill Ostiguy

Property Adjuster

508‐771‐3232 Ext. 213

bill.o@friedlineandcarter.com
Property Adjuster

Bill Ostiguy

508‐771‐3232 Ext. 213

bill.o@friedlineandcarter.com
  • 4 years’ experience as a Property Adjuster
  • 6 years’ experience in the Insurance Industry
  • 2 years’ Restoration Project Manager
  • Marine Carpentry and Automotive experience
  • AutoCAD Certification
  • Massachusetts Construction Supervisor License
  • FAA Certified Commercial Drone Pilot Certification 

Glenn Souza

Property Adjuster

508‐771‐3232 Ext. 212

glenn.s@friedlineandcarter.com
Property Adjuster

Glenn Souza

508‐771‐3232 Ext. 212

glenn.s@friedlineandcarter.com
  • 1 year’s experience as a Property Adjuster
  • 18 years’ experience in the Insurance Industry 
  • Experienced in restoration, mitigation and repair  
  • Completing a Loss Prevention seminar
  • 5 years of experience as an EMT
  • 2 years’ experience as a volunteer firefighter for the towns of Brewster and West Barnstable
  • FAA Certified Commercial Drone Pilot Certification 
  • IICRC: Certified Mold Restoration Technician  

Brett Valentini

Property Adjuster

508‐771‐3232 Ext. 215

brett.v@friedlineandcarter.com
Property Adjuster

Brett Valentini

508‐771‐3232 Ext. 215

brett.v@friedlineandcarter.com
  • 8 years’ experience as a Property Adjuster
  • 20 years’ experience in the Insurance Industry 
  • Former Cape Cod Canal Region Chamber of Commerce Board of Directors 
  • Massachusetts Producer’s License (P&C, LAH)
  • B.S. University of Massachusetts, Amherst

Chris Wallace

Property Adjuster

508‐771‐3232 Ext. 214

chris.w@friedlineandcarter.com
Property Adjuster

Chris Wallace

508‐771‐3232 Ext. 214

chris.w@friedlineandcarter.com
  • 5 years’ experience as a Property Adjuster
  • Xactimate Level 2 Certification 
  • FAA Certified Commercial Drone Pilot Certification (in process)
  • Experience in Construction and Building Materials

Debby Ward

Liability Adjuster

508‐771‐3232 Ext. 246

debby.w@friedlineandcarter.com
Liability Adjuster

Debby Ward

508‐771‐3232 Ext. 246

debby.w@friedlineandcarter.com
  • Licensed to practice law in MA and United States District Court
  • 1 year’s experience as a Liability Claims Adjuster
  • 16 years’ experience as a Personal Injury Attorney
  • Experience in Homeowner Liability, General Liability and Worker’s Compensation
  • Massachusetts and Barnstable County Bar Association
  • B.S. Boston College
  • J.D. Catholic University

Russell Andrews

Property Adjuster

508-771-3232 x 226

russell.a@friedlineandcarter.com
Property Adjuster

Russell Andrews

508-771-3232 x 226

russell.a@friedlineandcarter.com
  • 25 years’ experience in executive management
  • Experience in Project Management and Client Communications
  • Experience in Quality Control and Compliance
  • Xactimate Level 2 Certification
  • B.S. Embry-Riddle Aeronautical University