ABOUT US

 

Friedline & Carter Adjustment LLC, is an independent adjustment firm located at 915 MA-6A in Yarmouth Port, MA.  Founded here on Cape Cod in 1974, Friedline & Carter possesses unmatched knowledge of the region, which includes the Cape and Islands, South Shore, the South Coast, and the 128 corridor.  Friedline & Carter holds memberships in the National Association of Independent Insurance Adjusters and the Adjuster’s Roundtable of Boston.   

Friedline & Carter places a high priority on clients’ needs and timelines during investigations. With a team of 12 Property Adjusters holding more than 140 years of combined experience and its Mid-Cape location, the firm is poised to provide fast, reliable inspection services across its service area, often in the same day or within 24 hours.  

The Friedline & Carter Property Adjusters team has broad experience, with licenses and accreditations in a number of specialized areas, including Massachusetts Construction Supervisor, Producer’s License (Property & Casualty, Life and Health), FAA Part 107 Drone Pilot Certification, and IICRC Water & Mold Certification.

Friedline & Carter features two Liability Adjusters, one a member of the Massachusetts Bar, with over 40 years of combined experience.  They have expertise with multiple areas of liability, including General, Homeowner, Commercial, Auto, Products, and Professional.  They are well respected by both defense attorneys and plaintiff attorneys, and their proficiency in conducting a thorough investigation minimizes defense costs for clients.  And as an added benefit, they can provide guidance relative to risk management of insured locations.

Friedline & Carter is committed to being best-in-class when it comes to staff education, cutting-edge technology, and the latest industry-specific equipment.  Integrity, responsiveness, speed, accuracy, insurance knowledge, and a laser-like focus on client needs are the pillars of the company’s philosophy and culture—and sources of great pride.  And Friedline & Carter also takes enormous pride in its independence.  Clients across its service area depend on that independence, and Friedline & Carter delivers it.  Always. 

 

Location

Our service area includes Cape Cod, Martha’s Vineyard and Nantucket and Southeastern Massachusetts.  The map below provides a general outline of our standard service area. (Please contact us if inquiring about a claim outside this area to see if we can accommodate you.)

MEET THE TEAM

Scott DeMelo

President
President

Scott DeMelo

  • Property Adjuster since 2012
  • Working in the Insurance Industry since 2010
  • 8 years’ experience in residential construction, including 2 years in the restoration industry
  • Experience in Accounting and Finance
  • Former Business Owner and Operator
  • FAA Certified Commercial Drone Pilot Certification
  • Former Haag Certified Inspector – Residential Roofs
  • B.S. Georgetown University

Debby Ward

Vice President, Liability Claims Manager
Vice President, Liability Claims Manager

Debby Ward

  • Licensed to practice law in MA and United States District Court
  • Liability Claims Adjuster since 2019
  • 16 years’ experience as a Personal Injury Attorney
  • Experience in Homeowner Liability, General Liability and Worker’s Compensation
  • Anderson Investigate Associates Course
  • Massachusetts and Barnstable County Bar Association
  • B.S. Boston College
  • J.D. Catholic University

Chad Ferrari

Property Claims Examiner
Property Claims Examiner

Chad Ferrari

  • Started with Friedline & Carter in 2023
  • Anderson Investigative Associates Course
  • 5 years’ experience as a Property Adjuster
  • 11 years’ experience as a Field Examiner with two carriers
  • 4 years’ experience as a Loss Control Inspector
  • Vale Tech Property Adjusting Course
  • Adjuster Certification with National Flood Insurance Program
  • Property Adjuster license active in Rhode Island and Connecticut
  • B.S. University of Massachusetts, Dartmouth and Lowell

Josh Dewey

Estimator Mitigation Review Specialist & Property Adjuster
Estimator Mitigation Review Specialist & Property Adjuster

Josh Dewey

  • Property Adjuster since 2018
  • Working in the Insurance Industry since 2013
  • 5 years’ experience as a Restoration Project Manager
  • IICRC: Water Damage and Mold Remediation Certificates
  • HVAC installation (Tin Knocker), Automotive Repair/Lead Mechanic (Import Specialist)
  • Biohazard Cleaning seminar
  • Crime Scene Remediation seminar
  • FAA Certified Commercial Drone Pilot Certification (in process)

Kendra Harkenrider

Property Adjuster
Property Adjuster

Kendra Harkenrider

  • Property Adjuster since 2015
  • Working in the Insurance Industry since 2013
  • Vale Tech Property Adjusting Course
  • Loss Assessment Seminar Completed
  • FAA Certified Commercial Drone Pilot Certification
  • B.A. University of Massachusetts at Amherst

Bill Ostiguy

Property Adjuster
Property Adjuster

Bill Ostiguy

  • Property Adjuster since 2016
  • Working in the Insurance Industry since 2014
  • 2 years’ Restoration Project Manager
  • Marine Carpentry and Automotive experience
  • AutoCAD Certification
  • Massachusetts Construction Supervisor License
  • FAA Certified Commercial Drone Pilot Certification

Brett Valentini

Property Adjuster
Property Adjuster

Brett Valentini

  • Property Adjuster since 2013
  • Working in the Insurance Industry since 2001
  • Former Cape Cod Canal Region Chamber of Commerce BOD
  • Massachusetts Producer’s License (P&C and LAH)
  • B.A. University of Massachusetts at Amherst

Chris Wallace

Property Adjuster
Property Adjuster

Chris Wallace

  • Property Adjuster since 2015
  • Xactimate Level 2 Certification
  • FAA Certified Commercial Drone Pilot Certification (in process)
  • Experience in Construction and Building Materials

Russell Andrews

Property Adjuster
Property Adjuster

Russell Andrews

  • Property Adjuster since 2021
  • 26 years’ experience in Executive Management
  • Experience in Project Management and Client Communications
  • Experience in Quality Control and Compliance
  • Xactimate Level 2 Certification
  • B.S. Embry-Riddle Aeronautical University

Jim Duffy

Property Adjuster
Property Adjuster

Jim Duffy

  • Property Adjuster since 2019
  • 2 years of experience in mitighation & restoration
  • Fox Valley Technical school construction materials training
  • B.S. Massachusetts Maritime Academy

Daniel Butler

Property Adjuster
Property Adjuster

Daniel Butler

  • Property Adjuster since 2023
  • Retired Massachusetts National Guard
  • Vale Tech Property Adjusting Course
  • Anderson Investigative Associates Course
  • Experience in plumbing and construction trades

Seth Bettencourt

Property Adjuster
Property Adjuster

Seth Bettencourt

  • Property Adjuster since 2023
  • 1 year experience as Loss Control Specialist
  • Vale Tech Property Adjusting Course
  • Anderson Investigative Associates Course
  • FAA Commercial Drone Pilot Certification
  • Experience in plumbing and heating trades
  • Associates Degree – Bristol Community College

Nick McAdoo

Property Adjuster
Property Adjuster

Nick McAdoo

  • Property Adjuster since 2023
  • Working in the insurance industry since 2019
  • Vale Tech Property Adjusting Course
  • Property Adjuster license active in Rhode Island
  • B.A. University of Arizona

Terri Patenaude

Liability Adjuster
Liability Adjuster

Terri Patenaude

  • Liability Claims Adjuster since 2024
  • Anderson Investigative Associates Course
  • Associates in Claims, AIC from the Institutes
  • B.A. Smith College
  • Working in the insurance industry since 2023